Frequently Asked Questions / How to Order

How to Order:

Simply click ‘Add to Cart Button’ and proceed to checkout.

 

Email Us:
thexobox@gmail.com

 

 

When will my order be delivered?:
If you place an order before 12pm Midday Adelaide time Monday to Friday, your order will be delivered the same day. If your order is placed outside of these hours, your order will be delivered on the next business day. Please note, we do not deliver to PO Boxes.

 

Do you deliver Sunday’s & Public Holidays?
No, we do not deliver Sunday’s and Public Holidays.

 

Product Descriptions:
While the photos and descriptions of our products intend to be accurate, please note that accessories may vary in style and colour depending on availability.

 

 

Returns or Exchange Policy:
Sorry, we do not offer returns or exchanges on our products.

 

Do we ship Australia wide?:
Unfortunately, at this stage we do not deliver Australia wide. We deliver only to Metro Adelaide, therefore we do not delivery to country areas – sorry! (Something, we definitely hope to change, so watch this space!)

 

Are my details kept private?:
The XO box respects your privacy, so any information you give to us will only be used for purposes associated with transactions or other dealings between you and us, like processing orders. The XO box will not disclose any of your personal information to a third party (unless required by law) without your consent.

 

MORE GENERAL INFORMATION:

Please make sure you provide us with the correct address, if the incorrect address is given, a re-delivery fee will apply.

If you do not want the gift to be left at the property if the recipient is not home, please email us at thexobox@gmail.com for any instructions regarding delivery as we will not be held responsible for lost or stolen goods. Please note, this will incur a re-delivery fee.

If the delivery driver deems the property unsafe to enter (due to dogs, etc) or they cannot access the property (due to locked gates, etc) a re-delivery fee will apply.

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